Privacy policy

The short version

• We collect what we need to run a dating app: your account, your profile and what you do in the app.
• We never collect your GPS location. You choose your State and Local Government Area.
• Other members never see your email, date of birth, phone number or exact location.
• We never see your card details. Apple and Google handle payments.
• You can delete your account. Everything is then erased after a 7-day grace period.

Who we are

Nexsoft Innovation Limited, of 8 Shoremi Street, Abule-Egba, Lagos State, Nigeria, is responsible for your data. Write to us at privacy@mymutuals.date.

Data protection officer: our Founder & Data Protection Officer, at privacy@mymutuals.date.

What we collect

Account data

Your email, your password (stored protected), your nickname and any linked Google or Apple identity.

Profile data

Your date of birth (others see your age only), gender, State and LGA, photos, answers, bio and any optional details you add.

Possibly sensitive data

Religion, ethnicity and other details you choose to add may be sensitive. Weight and income are private by default.

If you choose to show your income, other members can see it on your profile and Premium members can filter by it. If you keep it private, nobody else sees it and it isn’t used in anyone’s filters.

Verification

If you ask for the Verified badge, we collect your selfie. Our staff compare it with your photos.

Activity

Your likes, passes, views, Mutuals, conversations and messages, blocks, reports and your last active time.

Payments

We receive your subscription status from Apple or Google. The site and the app never see your card details.

Device and technical data

Push tokens, so we can send you notifications, and error reports, so we can fix problems. We don’t use usage analytics.

What we don’t collect

We don’t collect your GPS location.

This website

This website has no accounts and no forms. It doesn’t use analytics or non-essential cookies. If you email us, we receive your email address and your message.

Why we use your data

We use your data to run your account, show your profile, suggest people, deliver messages, process reports, keep members safe and support you.

Under the Nigeria Data Protection Act 2023, we rely on:

• Contract, to run your account and provide the app’s features
• Consent, for optional and sensitive details you choose to add, and for your verification selfie. You can withdraw consent at any time.
• Legitimate interests, to keep members safe, handle reports and prevent abuse
• Legal obligation, where the law requires us to keep or share data

Who sees what

• Other members see your profile, including your age, your LGA and State, and an approximate distance. They never see your email, date of birth, phone number or exact location.
• Our staff see what they need to review verification and reports. Reports don’t include conversation content, and staff can’t open a conversation through a report.

Who we share data with

We use these providers to run the app:

• Amazon Web Services, for hosting and storage
• Amazon SES, for email
• Firebase, for push notifications
• Apple and Google, for sign-in, purchases and notifications
• Sentry, for error tracking

We also share data if the law requires it, or to protect someone’s safety.

Where your data is held

Your data is held with Amazon Web Services, under safeguards that protect it as the Nigeria Data Protection Act 2023 requires.

How long we keep it

• Views leave the Viewed you and You viewed lists after 90 days.
• Accounts whose email is never verified are removed after 3 days. Failed photo uploads are removed after 3 days.
• With no timer set, messages are kept while the conversation exists.
• Unsent messages show as “Message deleted”, but the text stays stored while the conversation exists, or until a timer’s retention ends.
• Disappeared messages are removed for both people but kept for 30 days for moderation, then erased.
• Earlier versions of edited messages aren’t kept.
• When you delete your account, there’s a 7-day grace period, then erasure within 24 hours, except for staff audit-log entries. See what’s erased.
• For banned accounts, the profile, social data and subscription record are retained.

Your rights

You have the right to:

• Access your data
• Correct it
• Delete it
• Withdraw your consent
• Object to how we use it
• Complain to the Nigeria Data Protection Commission

To use these rights, write to privacy@mymutuals.date. You can also edit your profile or delete your account in the app.

Age limit

My Mutuals is for adults aged 18 and over. Read our child safety standards.

Changes to this policy

We may change this policy. If a change is significant, we’ll tell you before it applies. The date at the top shows when it last changed.