Child safety standards

My Mutuals, from Nexsoft Innovation Limited, is for adults only. We have zero tolerance for child sexual abuse and exploitation (CSAE). This page sets out the standards we hold ourselves and our members to.

Adults only

You must be 18 or over to use My Mutuals. Everyone gives their date of birth during onboarding, and we check their age at that point. We remove accounts belonging to anyone under 18.

Zero tolerance

We prohibit any content or behaviour that sexually exploits, abuses or endangers a child. That includes:

• Sexual content involving, or appearing to involve, anyone under 18.
• Grooming, or trying to contact a child for sexual purposes.
• Sexualising a child, or sharing, asking for or promoting material that does.
• Trafficking, sextortion or any other exploitation of a child.

How to report

In the app: open the profile or conversation, choose Report, then choose Potentially underage or Child exploitation / Endangerment. You can add a comment.

By email: write to support@mymutuals.date.

If a child is in immediate danger, contact the local emergency services first.

Priority review

Reports about possible underage users or child endangerment go to the front of our staff review queue.

Enforcement

We act on what we find. Where a member has broken these standards, we can suspend the account or ban it permanently. A permanent ban can’t be reversed.

Working with authorities

We cooperate with law enforcement. When we find or are told about child sexual abuse or exploitation, we remove the content, ban the account, keep the evidence and report it to the Nigeria Police Force and the National Agency for the Prohibition of Trafficking in Persons (NAPTIP). We also report to the National Center for Missing & Exploited Children (NCMEC) through its CyberTipline.

Child safety contact

Our named contact for child safety is our Founder & Child Safety Officer. Write to safety@mymutuals.date.